Session 1

10:30-11:15 am

With artificial intelligence rapidly advancing, distinguishing real, impact-driven tools from the surrounding industry noise is essential for leaders. This dynamic panel conversation will help attendees better understand the full spectrum of AI solutions available, separate practical applications from the hype, and evaluate where AI can deliver genuine ROI. Discover how forward-thinking providers are connecting multiple AI solutions to build an integrated ecosystem that elevates care delivery, streamlines daily operations, and drives sustainable organizational growth.

session 2

11:30 AM - 12:15 PM

Most home care agencies don’t have a strategy problem; they have a people problem. Owners often hire off resumes and fill seats based on task lists rather than behavioral fit, resulting in a revolving door of misaligned teams and an owner who is working harder than ever just to hit a growth ceiling. In this highly actionable workshop, you will discover why every role in your agency falls into one of three behavioral categories: Gas (growth drivers), Glue (culture keepers), and Brake (compliance and billing anchors). You’ll learn how miscasting these roles stalls your business, how to decode your own leadership style first, and how to use this framework to build a team that is biologically wired to help your agency scale.

session 3

1:45-2:45 PM

Following recent, unprecedented CMS interventions demanding heightened oversight of New York’s Medicaid-funded home care services, providers are entering a highly scrutinized era of regulatory compliance. This critical session brings together leading Managed Care Organization (MCO) executives to discuss how they are reshaping their oversight strategies, tightening provider audit mechanisms, and establishing stricter compliance expectations in direct response to federal pressures. Attendees will gain exclusive, firsthand insights into how payers plan to verify service delivery, address fraud and abuse concerns, and implement the operational safeguards needed to protect contracts and ensure program integrity.

session 4

2:45-3:45 PM

There’s no slide presentation or lecture. This agenda is driven entirely by YOU. An open-microphone forum designed to put your agency's real-world challenges, questions, and ideas at the center of the conversation. We are leaving the agenda blank so you can bring your most pressing front-line concerns to a panel of leading experts who are here to listen, respond, and collaborate. Whether you want to discuss reimbursement, audit anxieties, or workforce struggles, the floor is yours.